How Solar4Good collects, uses and protects your personal information when you use our website and services.
THIS IS THE PRIVACY NOTICE OF SOLAR4GOOD UK LTD. IN THIS DOCUMENT, “WE”, “OUR”, OR “US” REFER TO SOLAR4GOOD UK LTD. WE ARE COMPANY NUMBER 13101514 REGISTERED IN ENGLAND & WALES.
This is a notice to inform you of our policy about all information we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use, or otherwise act on information.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
Our policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to:
verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities, our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us by email to admin@solar4good.co.uk However, if you do so, you may not be able to use our website or our services further.
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
Examples includes:
posting a message on our forum
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks
In posting personal information, it is up to you to satisfy yourself about the privacy level or every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide,
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us on admin@solar4good.co.uk
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our customer service.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.
We use cookies in the following ways:
- to track how you use our website
- to record whether you have seen specific messages we display on our website, to keep you signed in our site
- to record your answers to feedback forms and questionnaires on our site while you complete them
- to record the conversation thread during a live chat with our support team
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.
Disclosure and sharing of your information
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.
We do not have control over these technologies or the data that these parties obtain Accordingly, this privacy notice does not cover the information practices of these third parties.
We use outsource services within the UK and in countries outside the United Kingdom from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the United Kingdom.
For example, some of the software our website uses may have been developed in other countries.
We use the following safeguards with respect to data transferred outside the United Kingdom:
- the processor is within the same corporate group as our business or organisation or third party agencies and abides by the same binding corporate rules regarding data processing.
Access to your own information
Please note that some of our Business Partners use local and international service providers (“Subsuppliers”) to perform the specific service in your area, in those situations both supplier and subsupplier become the data controllers of your data for the purpose of providing the service.
Personal information in the United Kingdom is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way.
Our website and some of our services, or parts of them, may be hosted in the United States or otherwise outside the United Kingdom. This means that we may transfer information which you submit through the website or service outside the United Kingdom. When you send an email to us, this will also be stored on our email servers, which are hosted in the United States.
We may use service providers based outside the United Kingdom to help us provide our websites and services to you, for example platform providers who help us deliver our services, or advertising. This means that we may transfer your information to service providers outside the United Kingdom for the purpose of providing our applications, advertising, and services to you.
We take steps to ensure that where your information is transferred outside the United Kingdom by our service providers and hosting providers, appropriate measures and controls are in place to protect that information in accordance with applicable data protection laws. Such transfers are made in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018, and rely either on UK adequacy regulations for the country concerned, or on the Information Commissioner’s International Data Transfer Agreement or the UK Addendum to the European Commission’s Standard Contractual Clauses.
Where we transfer your information outside the United Kingdom, we do so under one of the safeguards described above. We do not rely on your continued use of the website as consent to that transfer
At any time you may ask us to review, correct or update the personal information we hold about you.
- To obtain a copy of any information that is not provided on our website you may send us a request at admin@solar4good.co.uk After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you may contact us at admin@solar4good.co.uk
This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
As well as the rights described above to see, correct and delete the information we hold about you, UK data protection law gives you the following rights. To exercise any of them, email us at admin@solar4good.co.uk.
- The right to object. You can object to us processing your information where we rely on our legitimate interests to do so, including for direct marketing. If you object to direct marketing we will stop, without exception.
- The right to restrict processing. You can ask us to pause our use of your information, for example while we check the accuracy of something you have told us is wrong.
- The right to data portability. Where we process your information by automated means on the basis of your consent or a contract with you, you can ask us to provide it in a common, machine-readable format, or to send it to another organisation where that is technically feasible.
- The right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. That does not affect anything we did with your information before you withdrew it.
We will respond to any of these requests within one month. There is no charge. If we cannot do what you have asked, we will tell you why, and you can complain to the Information Commissioner’s Office at ico.org.uk.
Other matters
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is admin@solar4good.co.uk
- If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
-If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.
We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact us.
79 College Road, Harrow, England, HA1 1BD .
Solar4good UK Ltd is authorised and regulated by the Financial Conduct Authority FRN 987675. We act as a credit broker not a lender and offer finance from a panel of lenders.
SOLAR4GOOD® is a registered trade mark in the United Kingdom, registered under No. UK00004337097 in Class 37 (installation and maintenance services). All rights in this mark are reserved. Unauthorised use of the mark SOLAR4GOOD or any confusingly similar name in connection with solar installation, battery storage, photovoltaic systems or related services is prohibited under the Trade Marks Act 1994 and may result in legal action. All other trade marks, logos and brand names referenced on this website belong to their respective owners.
If you have any questions about this policy or how we handle your information, contact us at support@solar4good.co.uk or call 0800 999 1454. Solar4Good UK Ltd, registered in England and Wales, Company Reg. No. 13101514, 79 College Road, Harrow, HA1 1BD.
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